xuxu Platform Privacy Notice

This page describes what we collect when you use xuxu and how we keep that data protected. We at xuxu take your privacy seriously and handle your personal information according to standard data-protection principles.

When you open an xuxu account, deposit funds, place bets, or withdraw winnings, we collect and process data to verify your identity, process payments, detect fraud, and comply with applicable law. Our xuxu privacy practice is transparent: we tell you what we collect, who may see it, and how long we keep it.

We do not sell your personal data to third parties. We use your information only to operate our xuxu platform, process your transactions, and protect our users and our service.

What Data We Collect on xuxu

We collect different types of information depending on how you use xuxu. When you create an account, we ask for your email address, phone number, password, full name, date of birth, and national ID number (KTP if you are in Indonesia). We use this information to verify your identity and prevent fraud.

When you use xuxu, we also collect information about your activity: which games you play, how much you stake, the outcomes of your bets, and when you log in and out. We use this data to detect suspicious patterns, prevent problem gambling where we detect signs, and improve our platform.

Our xuxu servers may also collect technical data automatically: your IP address, browser type, device type, and approximate location (derived from your IP address). We use this information to protect your account, detect unauthorized access, and ensure our platform runs smoothly across different regions and devices.

How We Use Your Data on xuxu

We use your xuxu data for several purposes: first, to verify your identity and prevent fraud. Second, to process your deposits and withdrawals. Third, to operate our platform and deliver your games. Fourth, to comply with applicable law and regulatory requirements. Fifth, to detect and prevent illegal activity.

When you place a bet on Liga 1, Piala Indonesia, or any other sport on our xuxu sportsbook, or when you play live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger via Relax Gaming), slots (Aviator, Sweet Bonanza, Fortune Tiger, Gates of Olympus, Mahjong Ways), or esports markets (Mobile Legends, Free Fire, PUBG Mobile), we record that activity to calculate your winnings, track your balance, and detect patterns of fraudulent play.

We may also use your data to contact you about your account, notify you of promotions or changes to our service, or respond to your support inquiries. If you contact xuxu support from Jakarta, Surabaya, Bandung, Medan, Semarang, or Yogyakarta, our support team will have access to your account information to assist you.

Third-Party Access and Data Processors on xuxu

Our xuxu platform may also share data with game providers (such as Relax Gaming for our live-dealer tables) to enable those services. We share only the minimum information needed for the game provider to deliver their service.

Our xuxu servers may be located outside your jurisdiction. We handle cross-border data transfers according to applicable law and use standard contractual clauses to ensure your data remains protected regardless of server location.

We may disclose your xuxu data to law enforcement or regulators if required by law or if we detect illegal activity. We will notify you of such disclosure unless the law prohibits us from doing so.

Your Rights and Data Retention on xuxu

You have the right to access, update, or delete your xuxu account information. You may also request that we provide a copy of all personal data we hold about you. To exercise these rights, contact our xuxu support team via in-app live chat or email during business hours (typically 08:00–17:00 on weekdays).

We retain your xuxu account information for as long as your account is active. If you close your xuxu account, we retain certain data for a limited period to comply with anti-money-laundering laws and resolve any outstanding disputes. After that period, we delete or anonymize your personal data, unless we are required by law to retain it longer.

Cookies and Tracking on xuxu

Our xuxu platform uses cookies to keep you logged in, remember your preferences, and analyze how you use our site. Cookies are small files stored on your device. You can disable cookies in your browser settings, but this may limit the functionality of xuxu.

We use analytics tools to understand how users interact with xuxu. These tools may collect information about your browsing behavior (which pages you visit, how long you stay, which games you click). We use this information only to improve our platform—we do not use it to identify you personally or to sell to third parties.

Changes to Our xuxu Privacy Policy

We may update this xuxu privacy notice from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by email or through an in-app notification. Your continued use of xuxu following such notification constitutes your acceptance of the updated policy.

Contact Us About Your xuxu Privacy

If you have questions about this xuxu privacy notice, wish to exercise your data rights, or have a privacy complaint, contact our support team. We are available via in-app live chat or email during standard business hours. We undertake to respond to privacy inquiries within five business days.

If you believe we have mishandled your personal data, you also have the right to lodge a complaint with the data-protection authority in your jurisdiction. Our xuxu team will cooperate with any official investigation.