xuxu Terms of Use
We at xuxu operate under clear terms that govern your account, deposits, withdrawals, and use of our platform. When you join xuxu, you agree to these conditions, which we apply consistently to all users across all regions where we operate.
Our xuxu terms cover account-opening requirements, deposit and withdrawal procedures, bonus policies, dispute resolution, and the jurisdictional limits on our services. We have designed these terms to protect both our users and our platform, ensuring fair play, secure transactions, and transparent communication.
This document explains what we require of you, what you can expect from us, and how we handle disputes or account issues on xuxu.
Account Opening and User Eligibility on xuxu
To open an xuxu account, you must be at least 18 years old and a resident of a jurisdiction where our services are legally permitted. We do not offer xuxu accounts to users in jurisdictions where online gaming is prohibited by law. It is your responsibility to verify that your access to and use of xuxu comply with your own jurisdiction's laws.
When you create an xuxu account, you provide an email address, set a password, and confirm a phone number. On your first login, we ask you to complete identity verification: provide your full name, date of birth, and national ID number (KTP if you are in Indonesia). We encrypt this information and store it securely. Verification typically completes within one hour. We reserve the right to request additional documentation (such as a photo of your ID or proof of address) to verify your identity.
Your xuxu account is personal and non-transferable. You may not share your login credentials with anyone else or allow another person to use your account. If we detect multiple accounts registered to the same person or address, we may suspend or close those accounts and forfeit any associated balances.
Jurisdiction-restricted service on xuxu
Our xuxu services are available only where applicable law permits. We do not offer our services in jurisdictions where online gaming is prohibited, and we reserve the right to restrict or block accounts if we detect access from restricted regions.
Deposits, Withdrawals, and Account Balance on xuxu
We at xuxu support deposits through six e-wallet channels (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet) and four bank virtual-account methods (mobile banking, local payment, online payment, e-wallet). When you deposit, your funds are credited to your xuxu account balance immediately upon confirmation. We do not charge deposit fees—your full deposit amount appears in your balance.
Your xuxu balance funds all games on our platform: sportsbook (Liga 1, Piala AFF, Champions League, Premier League, MotoGP, badminton), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger via Relax Gaming), slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile).
To withdraw from xuxu, you request a withdrawal in your account menu, specifying the amount and payment method. We recommend using the same payment method you used for your most recent deposit. Our xuxu system checks your account history and balance to prevent fraud. Most withdrawals are approved within standard business hours (typically one to two hours on weekdays). Once approved, e-wallet withdrawals land in your account within minutes; bank transfers settle within one to four hours. We do not charge withdrawal fees—what you request is what you receive, minus any charges your bank or wallet provider may apply (which we do not control).
If we flag an unusual withdrawal (for example, a request to a new payment method or an unusually large amount), we may request additional verification. We undertake to complete this verification promptly and to notify you of the status.
Our xuxu Bonus and Promotional Policy
We at xuxu may offer promotional bonuses or welcome offers from time to time. Any bonus offer carries specific terms which we display at the time of promotion. Bonuses are credited to your xuxu account and may be subject to wagering requirements, game restrictions, or time limits. We reserve the right to modify or withdraw any promotional offer at any time and to adjust terms if we detect fraudulent or abusive activity.
Promotional bonuses on xuxu are not withdrawable as cash unless we explicitly state otherwise. Bonus funds may be used to place bets, and any winnings generated from bonus funds become part of your cash balance and are withdrawable.
Game Rules and Dispute Resolution on xuxu
Each game category on xuxu (sportsbook, live dealer, slots, esports) operates under specific rules which we display within the game interface or in our dedicated game guides. By placing a bet or prediction on xuxu, you agree to these game rules. Outcomes on xuxu are determined by our game systems or by real-time events (for sportsbook and live dealer), and we do not manipulate results.
If you believe there has been an error or dispute involving your xuxu account, balance, or a specific game outcome, you may contact our support team via in-app live chat or email. We investigate disputes promptly and fairly. If we determine that an error occurred on our side, we will correct your balance. If we determine that you placed the bet correctly according to game rules, we uphold the result.
For players in Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta, we provide English-language support and operate standard dispute resolution through our support channels. We undertake to respond to dispute inquiries within one to two business hours during weekday business hours (08:00–17:00).
Account Security and Your Responsibilities on xuxu
You are responsible for keeping your xuxu password and login credentials confidential. You are also responsible for all activity that occurs under your account. If you notice unauthorized activity, contact us immediately so we can freeze your account and investigate. We recommend using a strong, unique password and enabling two-factor authentication (2FA) if available.
We at xuxu employ industry-standard encryption and security practices to protect your personal and financial data. However, no online service is completely immune from security risks. We will notify you promptly if we detect any unauthorized access to your xuxu account.
You agree not to use xuxu for illegal purposes, to provide false information, or to interfere with the operation of our platform. We reserve the right to suspend or terminate your xuxu account if we detect such activity.
Changes to Our xuxu Terms
We may update these xuxu terms from time to time to reflect changes in our services, legal requirements, or operational practices. We will notify you of material changes by email or through an in-app notification. Your continued use of xuxu following such notification constitutes your acceptance of the updated terms.
For questions or clarifications regarding these xuxu terms, please contact our support team via live chat or email. We are available during standard business hours to assist you.